Returns & Exchanges
Guide for Shipping
1. Our company informs the seller that once we receive confirmation of a buyer’s deposit and payment, they must carry out all the necessary steps for the manufacture and delivery of the artwork/product (applicable only to artists who directly send their artworks/products) within 15-18+ business days. (Please check the average delivery period since this is a direct manufacturing type by Artists)
2. When an uncontrollable events occur, such as legal holidays, nonbusiness days or natural disasters, the time period for delivery is excluded from the above necessary delivery time.
3. The purchase may automatically be cancelled if the delivery is delayed. For cancellation and shipping inquiries, please contact firstname.lastname@example.org
4. It will take at least 15 days (except weekends and holidays) because some of the work is custom-built and may be shipped overseas. Delivery periods may vary slightly (depending on carrier situation), and deliveries between provinces and countries may be delayed depending on each region.
Guide for Returns
Artworks are not products. Please select a careful choice. As a rule, overseas shipments cannot be exchanged or refunded unless there are any defects.
1. Because of special circumstances of artwork/product transaction and the additional production post-order and seller delivery stages, exchanges and refunds are only possible for irregularities or damage to the artwork/product during the delivery stage. (Exchange and refund requests can only be made within 5 days of the buyer receiving the artwork/product).
- Please write on the 1:1 bulletin board within only five days of receipt of the item.
- You can apply for return/exchange within 5 days of receipt of the item.
2. Please note that all works/products shipped abroad, not basically broken products, cannot be refunded/exchanged.
+We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
*If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.