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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : Registered Shipping (Express)
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 25 - 30 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

Basics
Please note that it will be sent based on the shipping instructions at the top of the detailed page for each works.

Guide for Shipping
1. Our company informs the seller that once we receive confirmation of a buyer’s deposit and payment, they must carry out all the necessary steps for the manufacture and delivery of the artwork/product (applicable only to artists who directly send their artworks/products) within 15-18+ business days. (Please check the average delivery period since this is a direct manufacturing type by Artists)
2. When an uncontrollable events occur, such as legal holidays, nonbusiness days or natural disasters, the time period for delivery is excluded from the above necessary delivery time.
3. The purchase may automatically be cancelled if the delivery is delayed. For cancellation and shipping inquiries, please contact support@artistnote.com
4. It will take at least 15 days (except weekends and holidays) because some of the work is custom-built and may be shipped overseas.  Delivery periods may vary slightly (depending on carrier situation), and deliveries between provinces and countries may be delayed depending on each region.

Guide for Returns
Artworks are not products. Please select a careful choice. As a rule, overseas shipments cannot be exchanged or refunded unless there are any defects.
1. Because of special circumstances of artwork/product transaction and the additional production post-order and seller delivery stages, exchanges and refunds are only possible for irregularities or damage to the artwork/product during the delivery stage. (Exchange and refund requests can only be made within 5 days of the buyer receiving the artwork/product).
- Please write on the 1:1 bulletin board within only five days of receipt of the item.
- You can apply for return/exchange within 5 days of receipt of the item.
2. Please note that all works/products shipped abroad, not basically broken products, cannot be refunded/exchanged.

+We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

*If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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